ReStart Consultancy embeds cyber security into business culture with Citation Cyber – A Case Study

The challenge

ReStart delivers integration, data migration and archiving services across the NHS, supporting over 100 NHS Trusts and handling complex, high-volume healthcare data environments.

As the organisation continued to grow, so did the need to ensure its cyber security approach scaled alongside it. Increasing expectations from NHS frameworks, alongside the evolving threat landscape, meant that formalising and evidencing cyber maturity became a strategic priority.

Strengthening cyber assurance wasn’t just about compliance, it was about reinforcing trust with partners and embedding an internal culture of Cyber awareness and long-term resilience in a highly regulated sector.

“Given the sensitivity of the environments we work in, maintaining strong cyber resilience is essential.”

Why they chose Citation Cyber

ReStart were looking for a partner who could support both the technical and cultural aspects of cyber security, helping them build a clear, achievable roadmap while meeting industry standards.

“Citation didn’t just sell us a package. They partnered with us. You could feel they genuinely had our best interests at heart.”

What tipped the scale toward Citation was:

• Honest, direct dialogue, not sugar-coating what needed fixing
• Technical expertise and support through each step
• Clear packages that offered the tools, training, and testing they needed

The solution

ReStart picked Citation Cyber’s SecurePro package. It’s a complete cyber protection and accreditation bundle designed for organisations that need end-to-end support.

What Citation Cyber’s Secure Pro package includes:

• Cyber Essentials Plus certification
• Vulnerability scanning and assurance tooling
• Phishing and end-user awareness training
• Hands-on technical support and regular check-ins

They also chose some additional services for extra resilience:

• Internal, external and web app penetration testing
• Incident response playbook

“The package covers multiple angles from people to infrastructure. It provided a structured and manageable way to address multiple aspects of cyber security across the organisation.”

Additionally it’s not a one-and-done setup. Even after achieving CE+, ReStart is continuing to work through unused elements of the package and unlocking more value as they go.

Making security part of business culture

One of the biggest wins wasn’t technical, it was cultural.

Citation Cyber supported ReStart embed cyber awareness at every level of the organisation. Cyber security is now an embedded culture with clear shared responsibility.”

“Everyone understands the impact. Everyone knows what’s expected of them.”

The results

• Cyber Essentials Plus achieved in under 12 months
• Organisation-wide awareness embedded
• Technical systems tested and assured
• Bid-ready for NHS frameworks
• Culture shift from reactive to proactive security

“We can speak to partners and clients with confidence We’ve got the stamp, the evidence, the maturity.”

What’s next?

ReStart’s security journey is far from over, and that’s exactly how they want it.

“CE+ was the assurance, now we’re building the muscle to ensure a secure environment long term.”

Final thoughts

“Of all the things I need to manage as COO, this relationship is the easy one. It works.”
“Citation gives us confidence. You’re the experts, and you play a huge role in supporting Cyber at ReStart”